REACH Feedback Forum
119 results found
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Allow text body to autosave on 'New Message' page of Conversations.
If a sponsor writes a message and the attachment does not properly attach (file size too large, wrong file type) - the user has to rewrite the entire message. This is frustrating for sponsors. Would also be great feature for sponsor to be able to start a letter and return to it later. RD
7 votesAn Autosave feature has been added to Conversations. A Save Draft option is not currently available.
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Connect campaign theme to parent campaign
It would be great if we could connect a campaign theme to a parent campaign, so that when a supporter campaign is created, it automatically pulls the campaign theme and info connected to it.
3 votes -
Streamline supporter campaign registration
When folks click to create their supporter campaign they are directed to sign in or create an account. Once they are signed in/up they should be taken to the page to set up the campaign, rather than being taken to the Reach Home page. Many folks create their Reach account and think they have set up their campaign.
3 votes -
Have two separate options for donating in memory and in honour.
Have two separate options for donating in memory and in honour. For in memory, provide a separate email confirmation sent to a loved one with the option to have the person donated in memory of's name added - ex. "A donation has been made in honour of ___", instead of one email for both saying "a donation was made in your honor". This doesn't really work when the person is deceased.
3 votes -
Ability to create Supporter types
It would be helpful to have the ability to create different supporter types for individuals, organizations, etc.
Having Sponsorship Types is extremely helpful. Supporter types is equally important to our organization.
4 votes -
Transfer sponsorships
When a child leaves the mission, i have to cancel that sponsorship and set the supporter up under a new sponsorship from scratch. It would be great to be able to transfer the sponsorship seamlessly without having to re-enter their payment information again.
5 votes -
Add ability to 'Task' Conversations.
Add the ability to 'Task' Conversations via the drop down menu on the main page. This will allow us to assign accountability for messages. For example, if we receive 40 messages for 4 countries in a day - we can task messages to a specific admin to process. RD
2 votes -
Add 'External Reference ID' column to the Conversations main admin page.
Ideally between 'Unread' and 'Supporter' columns. This would allow us to differentiate which country a child is being sponsored in and who is responsible for processing the message instead of all admin individually opening every conversation. Alternatively, adding a Country column instead of External Reference ID would assist with this. RD
4 votes -
Support customization of the email sponsors receive when a message response has been sent in Conversations.
Currently the automatic email says, 'You have received a message from <organization>! Go to <generic link> to view your conversations.'. Want the ability to customize the verbiage and graphics of this email to deliver a more branded and personal experience for the sponsor. RD
2 votes -
Support larger file sizes for Conversations attachments.
Many sponsors upload photos from their phone and cannot easily compress photos. RD
2 votes -
Support additional file types for attachments in Conversations.
Specifically heic file types for mac users. RD
2 votes -
Create a Conversations Outbox
Create an Outbox. Sent messages appear in the sponsor's inbox and they have the option to reply to themselves. This is confusing to sponsors. Sent messages should be stored in an outbox instead of an inbox. RD
2 votes -
Include "External Reference ID" in Sponsors report.
When pulling a "Sponsors" report, have an option to include their child's External Reference ID.
4 votes -
Sum the totals in the default widget Sponsorship Stats for each column provided
We have 16 sponsorship types and 4 unique column headers. It would be very advantageous to be able to see each column summed to see at a glance on the dashboard, what our current KPIs are for Sponsorships, Sponsored Shares, Available Shares and Total Shares.
1 vote -
Deposit date on donations
In order to reconcile the donations to bank statements, it would be nice to have the ability to enter the date the donation was deposited into the account. This is especially useful for the online donations made toemwards the end of the month and deposited at the beginning of the next month. I don't have a problem manually updating the field as we need to reconcile with the stripe payouts anyway. Checks are also another place this is important. The date of the donations determines when it is receipted. If the check was received before the end of the year,…
4 votes -
Notification emails for new recurring donations
I would like for Reach to have the option to send notifications to admin users when a donor signs up for a new recurring donation, similar to how we can get email notifications when a donor signs up for a new sponsorship.
6 votes -
Have the subject update on the New Message page of Conversations when the sponsor changes the child they are writing to.
When a sponsor is on the 'New Message' page in Conversations, they can change the sponsored child they are corresponding with from the drop down menu. However, the subject of the message auto-populates with the child name. When the sponsor changes the sponsored child the are writing too - the subject stays the same with the previous child's name still being the subject of the message. This is confusing to sponsors. Requesting that when the sponsor changes the sponsorship from the drop down menu - the subject automatically updates as well. RD
1 vote -
Add a text box on top of the sponsor 'New Message' page of Conversations
Add a text box on the top of the 'New Message' page that sponsors see when writing a message in Conversations. Text box would allow us to enter a disclaimer for sponsor to read like, 'Please note it can take 2-4 months to receive a response from your sponsored child.' This helps manage expectation that a response will not be instantaneous. Could also be used to give sponsors writing prompts or ideas of what to write to their sponsored child. RD
1 vote -
Simple Step-by-Step Donation Form
Would be great to have an option to create a simple, embeddable step-by-step donation form to embed on a website!
1 vote -
Report of sponsorships that get updated
When we update a child's photo and info, we generate a "Sponsorship Information Sheet" that we print and mail to the sponsors. If we could generate a "change report," and then generate labels for those sponsors, it would save a lot of time manually creating labels for the ones that have been updated.
1 vote
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