REACH Feedback Forum
24 results found
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Enhance the sponsorship view on the supporter page
If a sponsorship has two share types (education and monthly food supplement) and a supporter sponsors both the share types, the sponsorship shows twice on the supporters detail page but the share type isn't visible here so it looks like a duplicate.
It would be good if there was a way differentiate these so that it is clear that one is for school and one is for food.
1 vote -
Email templates should include the option to use sponsorship merge fields.
When emailing supporters it would be very helpful to be able to merge info from their sponsorships. It is much more personal for donors to see their specific sponsorship information in the email, like the name of their sponsored child.
3 votes -
conversation archive
Add option to multi-select and select all to archive conversations from the admin console inbox.
3 votes -
Sponsorship Updated Email is too vague.
I get the emails all the time that say "Child Sponsorship [child name] Updated" inside is a link but the email isn't helpful right now, as there's no way to know what was updated on the sponsorship record. It would really help if the notification email said what was updated on the sponsorship record. Is there any way for Reach include what was changed on the email that goes out? That’d really help. Right now I click on the link and never know what was updated.
3 votes -
Conversation Tracking
A date range on the conversation export would be helpful. Also, it would be a huge help if the current conversation report would differentiate between conversations from students vs. sponsors and show sponsorships that have no letters within the date range selected.
Also, if a sponsor deletes their conversations, there is no way to know if letters have been written for tracking purposes. Can these remain in the system but flagged as deleted and not shown to the sponsor?3 votes -
Add Letter Templates to Conversations
Would like to make it easier for a sponsor to write letters by means of having prompted questions in the letter writing field instead of just having the option to free-write.
3 votes -
Drip Email for for a Reminder of an unopened conversation in the portal
Would love to have the ability to re-send to non-openers after a certain amount of days after an unopened email.
1 vote -
Transfer sponsorships
When a child leaves the mission, i have to cancel that sponsorship and set the supporter up under a new sponsorship from scratch. It would be great to be able to transfer the sponsorship seamlessly without having to re-enter their payment information again.
5 votes -
Sorting Media Files
When we add sponsorship images or media content, there is no option to sort by names or dates added. Sorting based on name or date will be helpful to delete the old images.
1 vote -
allow us to adjust/customize the columns displayed on the main sponsorship page
It would be very helpful to us if we could adjust/customize the information displayed in the columns on the main sponsorship tab/page...where all sponsorships are listed. There are at least two columns of information which we never use (i.e. external reference) But there is other information which it would be very helpful to see in that view, because we use it often, but currently to see it we must open each sponsorship record.
1 vote -
Soft Credit Apply to sponsorship
When adding a soft credit we can select a supporter whose account is credited, but we are not able to apply the credit to a specific sponsorship. Therefore monthly I need to go through all of the sponsorships paid through a soft credit and manually mark them as up to date. When selecting supporter for the soft credit, I would also like to select the sponsorship (so it will show as paid).
7 votes -
customized response to texts
We have an online event coming up in which we are going to pitch child sponsorship opportunities to those viewing. We'd love to have the ability to say "Text SPONSOR to 615.640.3707" and then have the donor receive a message back that says something like "To sponsor a child click here: [link]". Here is an example of a service that provides this: https://www.textedly.com/features/
1 vote -
Add Country Name to Inbox or Message View
We are having to open another Reach page to look up a child who received an online letter in order to see what country they’re from (so we know what language to translate to). Is there a way to include the country name or child’s ID (ours includes country abbreviation) in either the Inbox view or the message view of the Conversations area?
3 votes -
Prevent selection of same child more than once for sponsorship
Currently, a supporter can select a same child more than once and proceed for payment. Error pops-up only during the payment time that same child is selected multiple times. It will be good, if error message pops-up during the selection time. This will save supporter's time.
1 vote -
Editable Version of Print Conversation Message Template
I would like the Print Conversation Message template to generate the letter in Word or another editable format rather than PDF so we can edit if necessary. (Sometimes people include information in their message that they shouldn’t, like personal contact info/social media, etc.) Or could it be possible for the message to be edited before we generate the template? I’ve noticed the translation can be edited here but not the original message. Often, especially now, we email letters rather than print and physically send. The only way to redact information now is to print, mark out and then scan and…
2 votes -
Have a drop-down selection option in custom fields that allows for more than one selection.
We have categories that have multiple selections, like favorite subjects in school, personality traits, etc. It would be useful to have a true checkbox option that allows our staff to select several items, that would then display as a list on the child's profile page.
1 vote -
Admin-Assisted Conversations (2-Way)
For non-computer literate sponsors, we offer the opportunity to send correspondence on their behalf. However, REACH does not allow admin (our staff) assisted conversations from the sponsor to the child - only from the child to the sponsor. This is due to the fact that REACH was originally designed as an online sponsorship solution ONLY. However, we don't put these qualifications on people who wish to sponsor our children. We'd like to be able to support consistent conversation activity between sponsors and children whether they are computer literate or not. Conversations create stronger engagement and longer sponsorship relationships.
3 votes -
A Sponsorship Summit
There are no classes at the local community college on how to do sponsorship, right? We research and figure it out as we go! As an NPO with more than 800 sponsored children so far, we often wish there were opportunities for fellow organizations within the REACH family to come together, share ideas, failures/successes, fellowship and more. Like a 1 or 2 day conference. What about you?
1 vote -
Customizable Table Headings
I would like to be able to choose what columns appear in the table on the Sponsorships admin page.Most of the information in the existing columns are not information we use (permalink, type, shares, campaigns) . It would be nice to be able to see some quick information there without having to click on the child's individual record to find it. Ie. Last name, ID number, Birthday, Age, etc. Thanks for your consideration!
4 votes -
Sponsorship Stats - Add number of children departed to show accurate # of sponsorships available.
On the dashboard, add the number of children who have departed and accurately show the number of true sponsorships available.
5 votes
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