REACH Feedback Forum
45 results found
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Incorporate the information about a sponsored child on their profile that the sponsor sees.
On the admin side, we enter information such as birthdays, siblings, parents, village, etc. But the sponsor doesn't see that. This would really help our sponsors continue fostering a relationship with their children.
15 votes -
Add the "sponsorship since" field to the sponsorship profiles
Add the "sponsorship since" field to the sponsorship profiles so it will automatically populate the date when the sponsorship is added.
3 votesThis has been completed. A Sponsor Since field is now listed under Current Sponsors in a sponsorship's profile record.
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Updating Recurring Donations
We need the ability to edit the amount of a recurring donation without cancelling the recurring donation and starting a new one.
Additionally, we need to be able to cancel a recurring donation without it cancelling the sponsorship as well. There are times that a donor wants to continue paying offline, so the automatic payment needs to be stopped, but not the sponsorship.
22 votes -
I think it would be a great option to know how a sponsor signed up to support a child (
I think it would be a great idea to have an option to know HOW a sponsor signed up to support a child. Did they choose to go to our website and sign up? Or were they signed up to sponsor by an admin manually signing them up? It would be great for record keeping and data analysis. Thank you!
2 votes -
Purchase 'gifts' for sponsored child (shoes, bedding, goats, bible, etc.)
We have seen many other organizations that have utilized a program like this, where we can allow sponsors to purchase an item for their sponsored child like a bible, a goat, bedding, laundry soap, wash tools, etc. If it could then be tied to the sponsor as well as the sponsorship, that would be beneficial for our team in Africa as well as finance team here, stateside.
4 votesHi Steven, thanks for your feedback! Sponsorship Gifts was released in August. You can now create a Gift Catalog to include various sponsorship gifts that can be tied to the sponsor and sponsorship and will be displayed in the Donor Portal. More information can be found here: https://www.reachapp.co/reach-knowledge-base/products/sponsorship-gifts/.
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Select Representative at Checkout
We have recruited representatives to help push child sponsorships. It would be amazing to have a drop-down selection for "Representative" at check-out (with an option for no rep if they just sponsored based on visiting the website alone). The bonus would be to be able to pull a report based on the representative.
3 votesThis can now be achieved by adding a Custom Field to your donate form.
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report date that child is sponsored, not just in the software.
report date that child is sponsored, not just in the software.
I would also like to see areas to record and track child's progress at school as well as family progress and run reports.
1 voteREACH offers Custom Fields – including a Custom Date field and a Custom Table Field that can be created for use with Supporters or Sponsorships to hold information.
A Custom Date Field can be created to for use if you want to track when a sponsorship has first been added to the program, or first sponsored, if you are bringing in legacy information in to a REACH account.
A Custom Table created for sponsorships can be used to help track a child’s progress at school, or other information best displayed in a table format.
Check out our Support Article:
http://support.reachapp.co/knowledgebase/articles/746856 -
Filter by project on the sponsorship tab of the admin console
The current sponsorships page on the admin console allows us to filter sponsorships by sponsorship status, program status, location, type, and category. However, our most used parameter is PROJECT, and we are unable to filter sponsorships in this way. This addition of a project dropdown would be incredibly useful for us.
4 votes -
Auto Email Offline Supporters
Offline supporters, especially those that give quarterly, semi-annually and annually, can benefit from reminders about their payment commitment. However, there's currently nothing automated to accomplish this. If the REACH admin needs to initiate this action, then I'd like to see tasks that send you an email reminder when the action is due, not on the day you create the task. There would also need to be a way for tasks to be recurring rather than create a brand new one every quarter, six months or annually.
If REACH could initiate the reminder to offline supporters via the existing auto email…
1 voteHi,
We have released Supporter Notifications which will allow you to create custom emails and drip campaigns that can be sent automatically to your supporters after certain events take place in REACH. Two of these are specifically for offline sponsors.
We’ve provided our suggested text for each supporter notification that includes the liquid elements you’ll want to pull in for each one.
Supporter Notifications can be set up for the following events:
- Event Registration
- Offline Sponsorship Past Due
- Offline Sponsorship Supporter Created
- Recurring Donation Ended
- Sponsorship Cancelled
- Supporter Created
Read our full Knowledge Base article on Supporter Notifications here: https://www.reachapp.co/reach-knowledge-base/communications-settings/supporter-notifications/.
Thanks for your feedback!
- the REACH team
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Additions to soft sponsorships:
Love the soft sponsorships! A few more changes that would be helpful would be:
If we could see soft sponsors from within a child's profile? I know you can go into the soft sponsors profile and see the soft sponsorship listed there, but it would also be helpful to see the soft sponsors name in the child's profile.
The option to allow multiple soft sponsors for one sponsorship (like if Grandma wanted to gift one sponsorship to her two grandsons).
4 votesSoft sponsors are now listed on the sponsorship's record. We have detailed this view here: https://www.reachapp.co/reach-knowledge-base/sponsorship-options/soft-supporters-sponsors/#how-soft-sponsors-are-shown-in-reach.
At this time, we do not have plans to add the ability for more than one soft sponsor.
Thank you for your feedback!
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Create a custom QR code for each sponsorship
It would be great to have the ability to have a custom QR code for each sponsorship that could be printed in a mail merge template. The QR code could link to the sponsorship's page, making it easy to access their page.
5 votes -
Adding a File-Browser Style Media File to use for Albums, Sponsor Profiles
It would be extrememly helpful if we could upload a bunch of pictures to the a file browser style Media File within REACH, and then be able to "pull" those into individual profiles. We have Ugandan staff, with inferior connectivity managing many of our sponsor profiles. It would be extraordinarily helpful to be able to edit and download a bunch of photos, and then have our local staff be able to access those photos and attach them to profiles. Sending them to an outside source, like Dropbox, to download find and download them to their computers and then upload to…
20 votesThis feature has been added, along with easier uploads to the media section of REACH.
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bulk import photos for updating sponsorships
We update the kids' photos every year. This is very slow because we have to upload each one individually. It would be great to be able to upload them all at once, then match each photo with the child to replace their old photo.
2 votesCompleted, please view “Importing your Sponsorship Images” on http://support.reachapp.co/knowledgebase/articles/1947160-how-do-i-import-my-sponsorships
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Session Time out warning
We have had multiple donors who have lost letters they were writing in the conversation area, because of the way the session time out is set up. I understand that we can't really update or lengthen this time, but is there a way that you can populate a warning that the time available has passed? Something that pops up with wording such as "For security reasons and protection of data, your session has expired."
0 votesMessage composing pages in the supporter portal now include a time out warning.
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Automatic age calculation in child profile. Urgently needed.
In the child profile we enter the DOB then we also have to enter the age of the child manually. The system can easily generate the age and update the profile automatically at each birthday.
The manual process of "add one" to the age is not good or accurate when doing a mass update.4 votesIf an account is still using a custom field for the sponsorship’s date of birth they can use the “Birth Date Conversion” under Data Setup > Custom Fields then the Bulk Update tab.
At this point, a child’s age can be dynamically calculated and displayed using sponsorship.age.
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offline donors
Hi!
Someone reached out asking about our experience using reach and I told them lots of great things. I did mention the one thing that has been bugging me the last few years about using your site so I thought I should share it with you to see if it’s something that could be added. Maybe it already exists and I don’t know about it?
The feature that I would like to see added is a way of managing offline donor's payments. We have quite a few donors that send checks (using lumped into one with donations for staff salaries…
21 votesHi,
We have released Supporter Notifications which will allow you to create custom emails and drip campaigns that can be sent automatically to your supporters after certain events take place in REACH.
We’ve provided our suggested text for each supporter notification that includes the liquid elements you’ll want to pull in for each one.
Supporter Notifications can be set up for the following events:
- Event Registration
- Offline Sponsorship Past Due
- Offline Sponsorship Supporter Created
- Recurring Donation Ended
- Sponsorship Cancelled
- Supporter Created
Read our full Knowledge Base article on Supporter Notifications here: https://www.reachapp.co/reach-knowledge-base/communications-settings/supporter-notifications/.
Thanks for your feedback!
- the REACH team
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Link siblings
We would love to see siblings linked to their brother/sister if at all possible. This allows a supporter to see if others in a family need sponsored and often leads to those siblings getting sponsored.
Thanks!
5 votes -
View & sort the custom fields in realtime along with system-wide columns
We have certain custom fields that we use a lot. REACH currently, as of May 2019, does not include custom fields columns to be viewed in real time, you have to download a report to sort etc. The sponsorship activity report is very useful but does not include custom fields. It would be much more efficient to be able to view, sort, filter, etc. the custom fields real time instead of having to download a report to do so.
5 votesCustom fields can now be selected as columns in Reports, according to the report/data type being generated.
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Display Auto-Calculated Ages on the ADMINISTRATION side and in Mail Merge feature in Reach
It is very time consuming to manually calculate ages. We need to be able to see the auto-calculated ages (the Age Calculation feature) on the ADMIN side when we run reports for sponsorship information and when we use the Mail Merge feature in Reach to create the information pages. This would save us an incredible amount of time because we continually need to create rosters with ages for our sponsorships.
5 votesThis feature was released in the 10/2/18 update.
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"Graduated / Terminated" Status
We have children that get removed from the program either because they have graduated or for certain reasons opted to be removed from the program. Right now, if such happens, we disable the sponsorship profile and ask our donors to select a new child to sponsor. In their sponsorship history though, the graduated/terminated child is till clickable. If clicked, it will lead to an error "page does not exist". If we do not disable the sponsorship, it goes back to unsponsored status and is open for sponsorship again.
Can there be a "Graduated" and "Terminated" (maybe there is a better…
15 votesA graduated status is now available on sponsorships which will continue to show the sponsorship to it’s sponsors but not allow new sponsors.
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