REACH Feedback Forum
189 results found
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Add Automatic Card Information Update Feature
We spend much of our time following up with supporters who fail to update their payment information. Automatically updating card information would help retain supporters and keep monthly donations more consistent.
31 votes -
Live Giving Thermometer
We would love to see a Live Giving Thermometer on campaign pages, which can be used during live fundraising events. Once someone gives, it immediately shows up on the progress bar without needing to refresh the page.
23 votes -
Updating Recurring Donations
We need the ability to edit the amount of a recurring donation without cancelling the recurring donation and starting a new one.
Additionally, we need to be able to cancel a recurring donation without it cancelling the sponsorship as well. There are times that a donor wants to continue paying offline, so the automatic payment needs to be stopped, but not the sponsorship.
22 votes -
offline donors
Hi!
Someone reached out asking about our experience using reach and I told them lots of great things. I did mention the one thing that has been bugging me the last few years about using your site so I thought I should share it with you to see if it’s something that could be added. Maybe it already exists and I don’t know about it?
The feature that I would like to see added is a way of managing offline donor's payments. We have quite a few donors that send checks (using lumped into one with donations for staff salaries…
21 votesHi,
We have released Supporter Notifications which will allow you to create custom emails and drip campaigns that can be sent automatically to your supporters after certain events take place in REACH.
We’ve provided our suggested text for each supporter notification that includes the liquid elements you’ll want to pull in for each one.
Supporter Notifications can be set up for the following events:
- Event Registration
- Offline Sponsorship Past Due
- Offline Sponsorship Supporter Created
- Recurring Donation Ended
- Sponsorship Cancelled
- Supporter Created
Read our full Knowledge Base article on Supporter Notifications here: https://www.reachapp.co/reach-knowledge-base/communications-settings/supporter-notifications/.
Thanks for your feedback!
- the REACH team
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Adding a File-Browser Style Media File to use for Albums, Sponsor Profiles
It would be extrememly helpful if we could upload a bunch of pictures to the a file browser style Media File within REACH, and then be able to "pull" those into individual profiles. We have Ugandan staff, with inferior connectivity managing many of our sponsor profiles. It would be extraordinarily helpful to be able to edit and download a bunch of photos, and then have our local staff be able to access those photos and attach them to profiles. Sending them to an outside source, like Dropbox, to download find and download them to their computers and then upload to…
20 votesThis feature has been added, along with easier uploads to the media section of REACH.
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Report Generator for Mailing Labels
We Mail out a lot of Newsletters, Prayer Letters and so on, can we please have a feature where we can create Labels for Groups, and can we have a Report Generator for Supporters, for example all Supporters with No Email Address Print a Label.
20 votes -
18 votes
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Automatic Update for Age
Similar to the request to automatically update grade level, if REACH had a field for age or birthdate (I've placed this information with the text body), it would be helpful for the age to be displayed based on birthdate so as to avoid having to manually update it each year.
17 votesThis feature was released in the February 9th update.
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In-Kind Tracking
Having the option to track In-Kind Donations, such as Gift Donations and Service Donations.
Additionally, being able to generate the appropriate reporting as well.
17 votesIn kind donations can be tracked using the custom payment type functionality in REACH.
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Customize and Save Reports
I would like to customize the fields that are added to a report, then save the report. I have monthly reports to complete and have to either delete or hide many fields, very time consuming. It would be nice to set it up once and then download my custom report monthly.
16 votesThis feature was added August 7th, 2018.
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Opportunity to add to recurring donation to support unsponsored children
Add a button to the billing page giving supporters the option to add to their monthly recurring donation to support unsponsored children or to whatever part of the ministry. Make it customizable for organization to change to whatever part of their ministry they want the extra to go toward. This would be a field similar to giving supporters the option to take on the credit card transaction fee.
16 votesThis feature was added on 11/6/18.
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Incorporate the information about a sponsored child on their profile that the sponsor sees.
On the admin side, we enter information such as birthdays, siblings, parents, village, etc. But the sponsor doesn't see that. This would really help our sponsors continue fostering a relationship with their children.
15 votes -
Offline Direct Deposit
Can we please have an Offline Direct Deposit Payment category where we can record recurring donations which were set up from the donor's side with the bank. This payment type must allow us the ability to set it as a recurring donation. We are not asking for a payment type to take or set up direct deposits but rather just a mechanism to record recurring donations set up by the donor.
15 votes -
"Graduated / Terminated" Status
We have children that get removed from the program either because they have graduated or for certain reasons opted to be removed from the program. Right now, if such happens, we disable the sponsorship profile and ask our donors to select a new child to sponsor. In their sponsorship history though, the graduated/terminated child is till clickable. If clicked, it will lead to an error "page does not exist". If we do not disable the sponsorship, it goes back to unsponsored status and is open for sponsorship again.
Can there be a "Graduated" and "Terminated" (maybe there is a better…
15 votesA graduated status is now available on sponsorships which will continue to show the sponsorship to it’s sponsors but not allow new sponsors.
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Dropdown List of Countries and Text blocks in Custom Forms
It would be great to have available the Country Field by way of a dropdown list while creating a custom form. These countries would need to be linked to the supporters record field within the database. We also need to add Custom Headers and Text Blocks into forms with divider lines.
15 votes -
Give access to sponsorships but limited to certain places only
We have country coordinators in the countries that we serve. We would like these coordinators to manage the profiles of the children in their location - updating ages, grade level, uploading reports, etc. So we want to give them access to sponsorships, but we don't want them to have access to other countries' sponsorships. Can permission be created to give access to sponsorships with specific place only?
15 votesREACH has added a new admin-based permission for Projects and Places.
Admins can now be restricted to only access the subset of sponsorships based on the Project or Place they are associated with. -
Allow users to give to multiple projects/funds at once.
A feature that has been used frequently with our previous donation method was allowing users to give to multiple projects/funds at once. It makes it easy for the supporter and then it can be just one transaction processing instead of multiple.
14 votesThis feature was released Mat 3rd, 2015.
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Export Contribution Statements Group Filter Option
It would be a good idea to have the function to choose a group when exporting the year-end Contribution Statements, would it also be possible to choose only those supporters with donation transactions in the chosen year.
14 votesREACH now offers the ability to create and send Contribution Statements by Donation Payment Type, Groups, and Countries.
When creating a Contribution Statement Export you can now chose to Include a Group – or Multiple Groups And/Or Exclude Groups.
You can also include or exclude by Country. -
Tax recepting system for Canadian based charities
Canadian based charities issue tax receipt to its supporters. We would like to generate a serialized Tax receipts based on the amount donated which is already in REACH system.
14 votesAn example mail merge of a Canadian tax receipt is now available.
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Different sponsorship amounts
We have 2 sponsorships per child through our program and wish that we could have the option of those 2 sponsorship types being 2 different amounts (i.e. $45 for one sponsorship type, $25 for another sponsorship type), rather than the only option being both sponsorships having to be the same amount.
13 votesThis is currently in beta testing and will roll out to all accounts in the October updates.
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