REACH Feedback Forum
189 results found
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addresses
Can we easily create a report that shows addresses
1 vote -
adding “local pickup” as an option to the store
It is very tiresome to add another product with local pick up for items in the store. It also confused donors who have to be very careful with what they pick out. So this should be added as a delivery method.
3 votes -
Include Name of Report in the Recurring Report Email
When I get an email related to a recurring report, I would like that email to include the name of the report. I get several recurring reports, and I never know which one each email is for.
1 vote -
Make it so that we can edit the email subject lines
Make it so that we can edit the email subject lines
1 voteFor organizations on the Essentials, Pro, and Pro Plus plans, the subject line can now be customized for certain email templates. To learn more, review our Email Template Editor article: https://www.reachapp.co/reach-knowledge-base/communications/email-template-editor/
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Organization Name on Donation Form, no First and Last Name
At organization name to donation form. When Churches/organizations/businesses use our donation form, it's confusing because the form requires a first and last name. Maybe add a toggle... if the donor is a entity instead of a person, the could check that box, and instead of first and last name, there would only be a box for organization name. Currently, our churches who give, put all kinds of weird stuff in the first and last, and then this creates duplicates in REACH, or causes other problems.
5 votesThank you for your feedback. The ability for a supporter to use the Organization Name on a donation form, with no First and Last Name required, is now available.
To enable for your account, go to Settings > Donation Setup > Donation Form Settings tab. Check the box to supporters to Allow Supporters To Enter Organization/Company in Place of Name.
https://www.reachapp.co/reach-knowledge-base/donation-settings-knowledge-base/donation-setup/#donation-form-settings
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Create an alert for people who have credit cards expiring soon
I've enabled the Catch Up Alert which notifies donors that they're behind on monthly sponsorship donations and I've enabled the notification emails telling people that their credit card is expiring soon, but I think it would be helpful if there was also an alert that could be enabled when a donor logs into their account telling them that they have a credit card on file that is expiring soon. The notification emails are helpful, but I feel this could be a nice addition.
1 voteThanks for your suggestion! You can now do this by going to Settings > Donation Setup > Credit Card Setup. Learn more here: https://www.reachapp.co/reach-knowledge-base/donation-settings-knowledge-base/donation-setup/#credit-card-setup
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Customize the Weekly Summary
We would like to be able to customize the weekly report summary that is emailed out based on our needs. Being able to select what is being shown in this report to be relevant would be a greater help than what is shown now.
3 votes -
would like / need a report showing a basic list of Projects info
I cant find any report that will show even basic info about projects. We need this.
1 vote -
Add Supporter Identification Number to Supporter Details Page
Each supporter has their permalink, but also a unique number that shows up in the supporter URL (sometimes) but not in details.
Please display that number on the support details tab1 vote -
7 votes
Email Tracking in REACH is now available for organizations on our REACH Pro and Pro Plus plan levels.
Learn more: https://www.reachapp.co/reach-knowledge-base/communications/emailings/#tracking-emails%C2%A0
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unsubscribe
Give an option to add an "unsubscribe" button to the bottom of emails.
6 votesNon-transactional REACH email templates now automatically include an Unsubscribe option at the bottom of the email. Please reference this article for more information: https://www.reachapp.co/reach-knowledge-base/communications/email-template-editor/
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Add a Notes report
Need a way to export supporter Notes
3 votesA Notes List is now available as an export. Go to: Data Setup > Data Import/Export > Export tab > Notes list to generate one.
Thanks for your feedback!
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Add the "sponsorship since" field to the sponsorship profiles
Add the "sponsorship since" field to the sponsorship profiles so it will automatically populate the date when the sponsorship is added.
3 votesThis has been completed. A Sponsor Since field is now listed under Current Sponsors in a sponsorship's profile record.
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Incorporate the information about a sponsored child on their profile that the sponsor sees.
On the admin side, we enter information such as birthdays, siblings, parents, village, etc. But the sponsor doesn't see that. This would really help our sponsors continue fostering a relationship with their children.
15 votes -
Allow admin to create additional folders in Conversations.
On the admin page, we are only able to file messages in the 'Inbox' or 'Archive'. Allow admin to create additional folders and subfolders for storage based on country, program, status etc. RD
1 voteYou can create Folders to store your Sponsorship Conversations. Here's how: https://www.reachapp.co/reach-knowledge-base/sponsorships/sponsorships-conversations/#organizing-conversations
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Support larger file sizes for Conversations attachments.
Many sponsors upload photos from their phone and cannot easily compress photos. RD
2 votesFiles of up to 10MB in size will now be accommodated.
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Updating Recurring Donations
We need the ability to edit the amount of a recurring donation without cancelling the recurring donation and starting a new one.
Additionally, we need to be able to cancel a recurring donation without it cancelling the sponsorship as well. There are times that a donor wants to continue paying offline, so the automatic payment needs to be stopped, but not the sponsorship.
22 votes -
Sponsorship Home page to show only active sponsorships
When I look at the Sponsorship homepage, it lists every sponsorship that was ever made. It would be better if it defaults to active with being able to include disabled sponsorships in the drop down.
4 votesThis has been completed. You can now click on the Active tab to list only active sponsorships in the sponsorship index. You can also filter by Sponsorship Visibility (public or hidden).
See our Sponsorships Classifications article for additional information.
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Set up tracking scripts for Google Analytics 4 Property G-XXXXXXX number. Google will no longer be using UA as of 2023.
Since Google will be sunsetting their UA in favor of the Google Analytics 4 Property in 2023 (one short year away!), REACH might want to consider establishing a script so that we can make the transition smoothly and not lose tracking data.
1 voteWe now support Google Analytics Four (GA4) and Google Tag Manager. To set up for your account, please see our Site Integrations article.
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Add Today or Yesterday selection in Quick Date Range
There is no option for daily reports, only quarterly and monthly in the Quick Range. It would save time for those of us who print multiple daily reports.
1 voteYou can now filter Reports using the Quick Date Ranges of Today, This Week to Date (WTD) and This Week.
Thanks for your feedback!
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