Provide chat support/voice support not just email support so we could solve issues within minutes, not months
I hope Reach would provide an online support team who would cater/respond to user questions real time, not just through email. That way, easy technical questions would be resolved within minutes, not months.
1
vote
CVF Accounting
shared this idea
-
AdminCaleb Rainey
(Developer, REACH)
commented
We strive to provide a response to support tickets on the same day that we receive them, and if you need immediate assistance, you can reach us by phone at (844) 347-3224 during our regular support hours (8AM–5PM M–F Eastern Time).
I have reached out to you directly to see if we can resolve this issue.