REACH Feedback Forum
211 results found
-
7 votes
Email Tracking in REACH is now available for organizations on our REACH Pro and Pro Plus plan levels.
Learn more: https://www.reachapp.co/reach-knowledge-base/communications/emailings/#tracking-emails%C2%A0
-
Add a Notes report
Need a way to export supporter Notes
3 votesA Notes List is now available as an export. Go to: Data Setup > Data Import/Export > Export tab > Notes list to generate one.
Thanks for your feedback!
-
Add the "sponsorship since" field to the sponsorship profiles
Add the "sponsorship since" field to the sponsorship profiles so it will automatically populate the date when the sponsorship is added.
3 votesThis has been completed. A Sponsor Since field is now listed under Current Sponsors in a sponsorship's profile record.
-
Updating Recurring Donations
We need the ability to edit the amount of a recurring donation without cancelling the recurring donation and starting a new one.
Additionally, we need to be able to cancel a recurring donation without it cancelling the sponsorship as well. There are times that a donor wants to continue paying offline, so the automatic payment needs to be stopped, but not the sponsorship.
22 votes -
Allow text body to autosave on 'New Message' page of Conversations.
If a sponsor writes a message and the attachment does not properly attach (file size too large, wrong file type) - the user has to rewrite the entire message. This is frustrating for sponsors. Would also be great feature for sponsor to be able to start a letter and return to it later. RD
7 votes -
custom automatic registration and donation confirmation forms
It would be great if the donation confirmation emails were customizable for each campaign. It also feels important for events to have a customizable confirmation form to send out the event info to folks that register, especially at the last minute. We're wondering how we are going to deal with folks that register 5 minutes before or after the start of the event. It would be ideal to be able to add the Zoom link to the email confirmation so we don't have to be checking and emailing folks as they register.
12 votesEvent registration confirmation can now be done through Supporter Notifications.
-
Email Notification When Supporter Updates Profile
We store supporter information other places than just in Reach. But if a supporter updates their address or contact information in Reach, we don't have any way of knowing so we can update our other records.
An email whenever someone updates their information seems pretty simple and would be super useful.
9 votesThis is now available using our Automations feature. Thanks for your feedback!
Learn more by reviewing our Automations article in our Knowledge Base: https://www.reachapp.co/reach-knowledge-base/data-setup/automations/
-
Sponsorship Home page to show only active sponsorships
When I look at the Sponsorship homepage, it lists every sponsorship that was ever made. It would be better if it defaults to active with being able to include disabled sponsorships in the drop down.
4 votesThis has been completed. You can now click on the Active tab to list only active sponsorships in the sponsorship index. You can also filter by Sponsorship Visibility (public or hidden).
See our Sponsorships Classifications article for additional information.
-
Pay what you can tickets for events
It would be great to have a pay what you can option for events, that could be combined with fixed ticket amounts that are currently available.
6 votesThis has been completed. Refer to our Ticket Type Options to learn more: https://www.reachapp.co/reach-knowledge-base/events/creating-an-event/#ticket-type-options.
-
Support customization of the email sponsors receive when a message response has been sent in Conversations.
Currently the automatic email says, 'You have received a message from <organization>! Go to <generic link> to view your conversations.'. Want the ability to customize the verbiage and graphics of this email to deliver a more branded and personal experience for the sponsor. RD
2 votes -
Support larger file sizes for Conversations attachments.
Many sponsors upload photos from their phone and cannot easily compress photos. RD
2 votesFiles of up to 10MB in size will now be accommodated.
-
Live Giving Thermometer
We would love to see a Live Giving Thermometer on campaign pages, which can be used during live fundraising events. Once someone gives, it immediately shows up on the progress bar without needing to refresh the page.
23 votes -
Allow admin to create additional folders in Conversations.
On the admin page, we are only able to file messages in the 'Inbox' or 'Archive'. Allow admin to create additional folders and subfolders for storage based on country, program, status etc. RD
1 voteYou can create Folders to store your Sponsorship Conversations. Here's how: https://www.reachapp.co/reach-knowledge-base/sponsorships/sponsorships-conversations/#organizing-conversations
-
Set up tracking scripts for Google Analytics 4 Property G-XXXXXXX number. Google will no longer be using UA as of 2023.
Since Google will be sunsetting their UA in favor of the Google Analytics 4 Property in 2023 (one short year away!), REACH might want to consider establishing a script so that we can make the transition smoothly and not lose tracking data.
1 voteWe now support Google Analytics Four (GA4) and Google Tag Manager. To set up for your account, please see our Site Integrations article.
-
Develop a Lapsed Donor Report
A lapsed donor report reflects who donated in Year 1, but not in Year 2. This would help our NPO's management assess donor retention and outreach, measure how to improve stewardship measures, etc. Thank you!
2 votes -
Add Today or Yesterday selection in Quick Date Range
There is no option for daily reports, only quarterly and monthly in the Quick Range. It would save time for those of us who print multiple daily reports.
1 voteYou can now filter Reports using the Quick Date Ranges of Today, This Week to Date (WTD) and This Week.
Thanks for your feedback!
-
Sponsor Information
A report that has all the information you need to send your sponsor physical mail and know who they sponsor. So your report would include: Sponsor name (both active and past due sponsors), address, sponsored child/ren, and shares they have.
3 votesThis can be done with the Sponsors report.
-
Check boxes to donation forms (i.e. preferred contact options, to receive future communications)
Would be great to have options to add checkboxes to donation forms for things like preferred contact options, to receive future communications, etc., that can be generated in a report.
1 voteWe have added the ability to add custom fields to your donation forms.
-
a "notes" section only admins can see on the sponsors page
add a "notes" section only admins can see on the sponsors page - this will help me remember our previous conversations, requests, etc.
1 voteThere is a Notes tab available in the Supporter record.
-
I think it would be a great option to know how a sponsor signed up to support a child (
I think it would be a great idea to have an option to know HOW a sponsor signed up to support a child. Did they choose to go to our website and sign up? Or were they signed up to sponsor by an admin manually signing them up? It would be great for record keeping and data analysis. Thank you!
2 votes
- Don't see your idea?