REACH Feedback Forum
194 results found
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Can the cart check if item is still available before completing the transaction?
If someone puts the last of a product in their cart but don't purchase it, then someone else puts it in their cart because it still shows available, both are able to purchase the one remaining item. The result is a -1 quantity and the purchase of a product no longer available. Is there a way to have the cart check for availability of the product before completing the transaction?
1 voteAll donations initiated by a supporter now check if the item or sponsorship is still available before completing the transaction.
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Recurring Tasks
I send out quarterly reminders to delinquent donors, but I have donors that request reminders throughout the year, whether it be monthly, annually, or bi-annually, etc. I set tasks up in donors accounts to remind me to send the reminder, and it would be really helpful if there was an option to make the task recurring so that I don't have to set up a new task for each reminder.
6 votesAdmin tasks can now be scheduled as recurring. Find out more details here.
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Send an email in advance to a supporter when their credit card number is expiring.
It would be great if Reach sent an email in advance (say a month) to supporters when their credit card expiration date is expiring.
1 voteThis feature exists in REACH. The service notifies donors who have a recurring donation 2 months in advance that their credit card is expiring soon.
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bulk import photos for updating sponsorships
We update the kids' photos every year. This is very slow because we have to upload each one individually. It would be great to be able to upload them all at once, then match each photo with the child to replace their old photo.
2 votesCompleted, please view “Importing your Sponsorship Images” on http://support.reachapp.co/knowledgebase/articles/1947160-how-do-i-import-my-sponsorships
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3 votes
Honoree is now a column option that can be sorted in the Donation Details report.
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Anonymous
I would really like to see the option for a donor to give anonymously.
1 vote -
General Ledger account field on every set-up for donation/payment.
It's a basic thought to me that a general ledger account field should be included. Why not make mapping export to the financial system easier??
It would be best to have a COA with a # and text field , then in every place where donation is set-up the associated GL is a drop-down list based on the COA the user set. (This is COA would only include company income accounts).4 votes -
Session Time out warning
We have had multiple donors who have lost letters they were writing in the conversation area, because of the way the session time out is set up. I understand that we can't really update or lengthen this time, but is there a way that you can populate a warning that the time available has passed? Something that pops up with wording such as "For security reasons and protection of data, your session has expired."
0 votesMessage composing pages in the supporter portal now include a time out warning.
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Check / Cash payment processing, products & all
Payment for products by cash or check; an Admin user needs to be able to process them. Add this feature.
An Admin user needs to be able to process all types of payments from all sources. Cash and checks are still quite common, and there is no reason this shouldn't be standard in admin processing of receivables.1 voteAdmins are now able to add products to a cart and complete the order using an online or offline donation.
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Automatic age calculation in child profile. Urgently needed.
In the child profile we enter the DOB then we also have to enter the age of the child manually. The system can easily generate the age and update the profile automatically at each birthday.
The manual process of "add one" to the age is not good or accurate when doing a mass update.4 votesIf an account is still using a custom field for the sponsorship’s date of birth they can use the “Birth Date Conversion” under Data Setup > Custom Fields then the Bulk Update tab.
At this point, a child’s age can be dynamically calculated and displayed using sponsorship.age.
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offline donors
Hi!
Someone reached out asking about our experience using reach and I told them lots of great things. I did mention the one thing that has been bugging me the last few years about using your site so I thought I should share it with you to see if it’s something that could be added. Maybe it already exists and I don’t know about it?
The feature that I would like to see added is a way of managing offline donor's payments. We have quite a few donors that send checks (using lumped into one with donations for staff salaries…
21 votesHi,
We have released Supporter Notifications which will allow you to create custom emails and drip campaigns that can be sent automatically to your supporters after certain events take place in REACH.
We’ve provided our suggested text for each supporter notification that includes the liquid elements you’ll want to pull in for each one.
Supporter Notifications can be set up for the following events:
- Event Registration
- Offline Sponsorship Past Due
- Offline Sponsorship Supporter Created
- Recurring Donation Ended
- Sponsorship Cancelled
- Supporter Created
Read our full Knowledge Base article on Supporter Notifications here: https://www.reachapp.co/reach-knowledge-base/communications-settings/supporter-notifications/.
Thanks for your feedback!
- the REACH team
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Link siblings
We would love to see siblings linked to their brother/sister if at all possible. This allows a supporter to see if others in a family need sponsored and often leads to those siblings getting sponsored.
Thanks!
5 votes -
View & sort the custom fields in realtime along with system-wide columns
We have certain custom fields that we use a lot. REACH currently, as of May 2019, does not include custom fields columns to be viewed in real time, you have to download a report to sort etc. The sponsorship activity report is very useful but does not include custom fields. It would be much more efficient to be able to view, sort, filter, etc. the custom fields real time instead of having to download a report to do so.
5 votesCustom fields can now be selected as columns in Reports, according to the report/data type being generated.
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Create SUPPORTER Reports
In Reports there is now way to create a custom supporter list...I can for sponsors, but not supporters. We would like to be able to generate a report with supporters contact details.
The primary reason would be to be able to export a montly list of all the supporters in the group "Mailed Newsletters" so we can create the newsletter mailing labels.
1 voteFunctionality already exists in REACH.
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Registration confirmation -
I would like to see REACH send a confirmation to each person who has registered for an event. Many people are wondering if their request went through.
10 votesHi,
We have released Supporter Notifications which will allow you to create custom emails and drip campaigns that can be sent automatically to your supporters after certain events take place in REACH. One of these is Event Registration.
We’ve provided our suggested text for each supporter notification that includes the liquid elements you’ll want to pull in for each one.
Supporter Notifications can be set up for the following events:
- Event Registration
- Offline Sponsorship Past Due
- Offline Sponsorship Supporter Created
- Recurring Donation Ended
- Sponsorship Cancelled
- Supporter Created
Read our full Knowledge Base article on Supporter Notifications here: https://www.reachapp.co/reach-knowledge-base/communications-settings/supporter-notifications/.
Thanks for your feedback!
- the REACH team
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Create a different redirect page when a child is sponsored, rather than "Page Not Found"
We like to post individual sponsorship links on our social media accounts to promote sponsorship. However, once a child is sponsored, that link becomes a “page not found” message, which can be discouraging and a "dead end" for those interested. Is it possible for that redirect to become something like what Compassion International has?
"Thank you but this child has been sponsored by someone else! Here are some other children in need of sponsorship." ... with a link for people to see/click on other available children.6 votesYou can now customize your 404 page to include items like unsponsored sponsorships instead of a standard page not found message.
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Have a report for customers who want to be contacted by mail
It would be beneficial for us if we could run a report of supporters who have chosen to be contacted by mail.
1 voteBy creating a Custom Dropdown Field to hold Mail Preferences, Supporters can be Exported via the Supporters Module / Export Supporters – with the ability to filter by the custom dropdown field.
Any custom dropdown filed will also be available as a Filter Option under Reports.
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Create an event management module.
REACH should get into Event management software. Virtually all non-profits hold fundraisers for which guest check-in and silent auctions are usually critical components of managing guests. We have to go to external vendors for this capability, making integration of guest email capture very difficult. A module that handles this and integrates into REACH and our website would be great to have.
2 votesREACH includes basic event management, with registration and ticket purchase options.
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Reports for Project supporters
I would like Reach to produce a report where I can easily find supporters and their contact details for a particular Project
1 voteThe REACH Donation Details Report allows an admin to select Projects: All Projects, or select Projects – to report on donations. Once the Summary is created, by downloading the CSV or Excel file, all Supporter Information is included.
New early 2021 – REACH Reports now offer Multi Select Options and the ability to select Columns to Display.
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Variants Priced Seperately
Enable variants of a single product in the store to be priced separately. For example, a 16oz mug vs a 12 oz mug of the same design could be one item in the store but have different costs in the variant drop down.
1 voteThis has been completed with our latest Products update. Please refer here for more information: https://www.reachapp.co/reach-knowledge-base/products/
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