REACH Feedback Forum
194 results found
-
Support customization of the email sponsors receive when a message response has been sent in Conversations.
Currently the automatic email says, 'You have received a message from <organization>! Go to <generic link> to view your conversations.'. Want the ability to customize the verbiage and graphics of this email to deliver a more branded and personal experience for the sponsor. RD
2 votes -
Support larger file sizes for Conversations attachments.
Many sponsors upload photos from their phone and cannot easily compress photos. RD
2 votesFiles of up to 10MB in size will now be accommodated.
-
Live Giving Thermometer
We would love to see a Live Giving Thermometer on campaign pages, which can be used during live fundraising events. Once someone gives, it immediately shows up on the progress bar without needing to refresh the page.
23 votes -
Allow admin to create additional folders in Conversations.
On the admin page, we are only able to file messages in the 'Inbox' or 'Archive'. Allow admin to create additional folders and subfolders for storage based on country, program, status etc. RD
1 voteYou can create Folders to store your Sponsorship Conversations. Here's how: https://www.reachapp.co/reach-knowledge-base/sponsorships/sponsorships-conversations/#organizing-conversations
-
Set up tracking scripts for Google Analytics 4 Property G-XXXXXXX number. Google will no longer be using UA as of 2023.
Since Google will be sunsetting their UA in favor of the Google Analytics 4 Property in 2023 (one short year away!), REACH might want to consider establishing a script so that we can make the transition smoothly and not lose tracking data.
1 voteWe now support Google Analytics Four (GA4) and Google Tag Manager. To set up for your account, please see our Site Integrations article.
-
Develop a Lapsed Donor Report
A lapsed donor report reflects who donated in Year 1, but not in Year 2. This would help our NPO's management assess donor retention and outreach, measure how to improve stewardship measures, etc. Thank you!
2 votes -
Add Today or Yesterday selection in Quick Date Range
There is no option for daily reports, only quarterly and monthly in the Quick Range. It would save time for those of us who print multiple daily reports.
1 voteYou can now filter Reports using the Quick Date Ranges of Today, This Week to Date (WTD) and This Week.
Thanks for your feedback!
-
Sponsor Information
A report that has all the information you need to send your sponsor physical mail and know who they sponsor. So your report would include: Sponsor name (both active and past due sponsors), address, sponsored child/ren, and shares they have.
3 votesThis can be done with the Sponsors report.
-
Check boxes to donation forms (i.e. preferred contact options, to receive future communications)
Would be great to have options to add checkboxes to donation forms for things like preferred contact options, to receive future communications, etc., that can be generated in a report.
1 voteWe have added the ability to add custom fields to your donation forms.
-
a "notes" section only admins can see on the sponsors page
add a "notes" section only admins can see on the sponsors page - this will help me remember our previous conversations, requests, etc.
1 voteThere is a Notes tab available in the Supporter record.
-
I think it would be a great option to know how a sponsor signed up to support a child (
I think it would be a great idea to have an option to know HOW a sponsor signed up to support a child. Did they choose to go to our website and sign up? Or were they signed up to sponsor by an admin manually signing them up? It would be great for record keeping and data analysis. Thank you!
2 votes -
Graduated Status
When a child leaves the program it could be many reasons: graduated secondary school, aged out of program, moved away from community, etc…) it would be great if there was a field to enter the reason why the child graduated and also the date the graduated. I would like to be able to pull a report to see when and reason children leave the program.
6 votesThis can be done by setting up a Sponsorship Custom Field. You can include any amount of data here (why graduated, date of graduation, etc.) and generate a report and export all your data into a spreadsheet. Here's how.
-
Lapsed donor report
Need a report on lapsed supporters, both sponsors and non-sponsors, i.e. "last year but not this year", "some year but not this year."
8 votes -
Next donation notification email for offline sponsorships
We have a number of offline sponsorships and would like an email similar to the "failed donation" to go out when sponsors next payment is due (or hasn't been received).
5 votesHi,
We have released Supporter Notifications which will allow you to create custom emails and drip campaigns that can be sent automatically to your supporters after certain events take place in REACH. One of these events is Offline Sponsorship Past Due.
We’ve provided our suggested text for each supporter notification that includes the liquid elements you’ll want to pull in for each one.
Supporter Notifications can be set up for the following events:
Event Registration
Offline Sponsorship Past Due
Offline Sponsorship Supporter Created
Recurring Donation Ended
Sponsorship Cancelled
Supporter Created
Read our full Knowledge Base article on Supporter Notifications here: https://www.reachapp.co/reach-knowledge-base/communications-settings/supporter-notifications/.
Thanks for your feedback!
- the REACH team
-
Customizable supporter pages
It would be nice to be able to customize what information shows on a supporter record. For example, the way it shows up now has the Notes section at the top and the basic information gets pushed to the bottom of the page. If a supporter has a lot of activity in the notes section, I have to scroll in order to see an address, phone number, etc. This may not be important for all organizations, but every supporter record I open, I need to see the name, address, phone, email, etc.
The same is true for the sponsorship. It…3 votesHi Heather, thank you for your feedback! This was released in September. You can now drag and drop the various sections on the Details tab in a Supporter’s record to customize your display. A change on one record will be reflected on all. More information can be found here: https://www.reachapp.co/reach-knowledge-base/supporters/supporters-overview/.
-
Add Automatic Card Information Update Feature
We spend much of our time following up with supporters who fail to update their payment information. Automatically updating card information would help retain supporters and keep monthly donations more consistent.
31 votes -
Customize supporter profile
I would love to be able to edit our supporter profiles so that their information displays in a different order. For example, I would like to be able to adjust it so that their Basic Info displays first, then Tasks and Reminders, then Notes.
1 voteHi Sara, thank you for your feedback! This was released in September. You can now drag and drop the various sections on the Details tab in a Supporter’s record to customize your display. A change on one record will be reflected on all. More information can be found here: https://www.reachapp.co/reach-knowledge-base/supporters/supporters-overview/.
-
Purchase 'gifts' for sponsored child (shoes, bedding, goats, bible, etc.)
We have seen many other organizations that have utilized a program like this, where we can allow sponsors to purchase an item for their sponsored child like a bible, a goat, bedding, laundry soap, wash tools, etc. If it could then be tied to the sponsor as well as the sponsorship, that would be beneficial for our team in Africa as well as finance team here, stateside.
4 votesHi Steven, thanks for your feedback! Sponsorship Gifts was released in August. You can now create a Gift Catalog to include various sponsorship gifts that can be tied to the sponsor and sponsorship and will be displayed in the Donor Portal. More information can be found here: https://www.reachapp.co/reach-knowledge-base/products/sponsorship-gifts/.
-
Make it an option to add multiple "note" fields on the donation forms
It would be helpful for supporters to be able to leave different kinds of notes on the donation form. For example, I would like for them to be able to leave a mailing address for honoree donations, but I would also like for them to be able to leave general notes that they want us to see.
5 votesWe have added the ability to add custom fields to your donation forms.
-
Run report to determine which supporters do not have email address listed.
We mostly email statements. Would be easier to determine who we need to mail hard copy to if we could run a simple report.
2 votesAn Excel Download is available for Supporters without an Email Address by accessing the Supporter Module.
By going to your Supporters and clicking the Clear Search button – you can use the “Export Supporter List” to request an Excel Download with the Email Filter dropdown set to “Include Supporters Without An Email Address.”
When the report is Generated, you will receive an email to download and review.
You can use the same Export Supporter List to create a Mail Merge for Groups of Supporters, or Supporters without Emails, etc. Other Custom Fields you created for your Supporters (Dropdown Fields) will also be available.
- Don't see your idea?