REACH Feedback Forum
59 results found
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adding “local pickup” as an option to the store
It is very tiresome to add another product with local pick up for items in the store. It also confused donors who have to be very careful with what they pick out. So this should be added as a delivery method.
3 votes -
unsubscribe
Give an option to add an "unsubscribe" button to the bottom of emails.
6 votesNon-transactional REACH email templates now automatically include an Unsubscribe option at the bottom of the email. Please reference this article for more information: https://www.reachapp.co/reach-knowledge-base/communications/email-template-editor/
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Email Notification When Supporter Updates Profile
We store supporter information other places than just in Reach. But if a supporter updates their address or contact information in Reach, we don't have any way of knowing so we can update our other records.
An email whenever someone updates their information seems pretty simple and would be super useful.
9 votesThis is now available using our Automations feature. Thanks for your feedback!
Learn more by reviewing our Automations article in our Knowledge Base: https://www.reachapp.co/reach-knowledge-base/data-setup/automations/
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Set up tracking scripts for Google Analytics 4 Property G-XXXXXXX number. Google will no longer be using UA as of 2023.
Since Google will be sunsetting their UA in favor of the Google Analytics 4 Property in 2023 (one short year away!), REACH might want to consider establishing a script so that we can make the transition smoothly and not lose tracking data.
1 voteWe now support Google Analytics Four (GA4) and Google Tag Manager. To set up for your account, please see our Site Integrations article.
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Check boxes to donation forms (i.e. preferred contact options, to receive future communications)
Would be great to have options to add checkboxes to donation forms for things like preferred contact options, to receive future communications, etc., that can be generated in a report.
1 voteWe have added the ability to add custom fields to your donation forms.
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Add Automatic Card Information Update Feature
We spend much of our time following up with supporters who fail to update their payment information. Automatically updating card information would help retain supporters and keep monthly donations more consistent.
31 votes -
Customize supporter profile
I would love to be able to edit our supporter profiles so that their information displays in a different order. For example, I would like to be able to adjust it so that their Basic Info displays first, then Tasks and Reminders, then Notes.
1 voteHi Sara, thank you for your feedback! This was released in September. You can now drag and drop the various sections on the Details tab in a Supporter’s record to customize your display. A change on one record will be reflected on all. More information can be found here: https://www.reachapp.co/reach-knowledge-base/supporters/supporters-overview/.
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Make it an option to add multiple "note" fields on the donation forms
It would be helpful for supporters to be able to leave different kinds of notes on the donation form. For example, I would like for them to be able to leave a mailing address for honoree donations, but I would also like for them to be able to leave general notes that they want us to see.
5 votesWe have added the ability to add custom fields to your donation forms.
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ability to text individual supporters through their profile
It would be nice to have the ability to send an individual supporter a text message through their account page, much like you can via email. This would be helpful in sending them a message related to their account (such as a declined card, etc). As it is now, I'm only seeing email as an option, and texting feature is reserved for groups.
3 votesREACH Admins can now choose to Text a Supporter from the Supporters Account. The Text button option is only available for Supporters with a Mobile Number on file.
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7 votes
This has been completed. Please refer to our Product Discount Codes article for more detail: https://www.reachapp.co/reach-knowledge-base/products/product-discount-codes/
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Provide chat support/voice support not just email support so we could solve issues within minutes, not months
I hope Reach would provide an online support team who would cater/respond to user questions real time, not just through email. That way, easy technical questions would be resolved within minutes, not months.
1 vote -
Texting to supporters
An option to text all or groups of supporters NOT connected to giving
4 votesText Messages can now be sent to All Supporters – or to a selected Group of Supporters regardless of Donation History.
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Sort supporters by LAST NAME
It would be great to be able to sort the supporters by their last name
3 votes -
Send an email in advance to a supporter when their credit card number is expiring.
It would be great if Reach sent an email in advance (say a month) to supporters when their credit card expiration date is expiring.
1 voteThis feature exists in REACH. The service notifies donors who have a recurring donation 2 months in advance that their credit card is expiring soon.
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Check / Cash payment processing, products & all
Payment for products by cash or check; an Admin user needs to be able to process them. Add this feature.
An Admin user needs to be able to process all types of payments from all sources. Cash and checks are still quite common, and there is no reason this shouldn't be standard in admin processing of receivables.1 voteAdmins are now able to add products to a cart and complete the order using an online or offline donation.
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Registration confirmation -
I would like to see REACH send a confirmation to each person who has registered for an event. Many people are wondering if their request went through.
10 votesHi,
We have released Supporter Notifications which will allow you to create custom emails and drip campaigns that can be sent automatically to your supporters after certain events take place in REACH. One of these is Event Registration.
We’ve provided our suggested text for each supporter notification that includes the liquid elements you’ll want to pull in for each one.
Supporter Notifications can be set up for the following events:
- Event Registration
- Offline Sponsorship Past Due
- Offline Sponsorship Supporter Created
- Recurring Donation Ended
- Sponsorship Cancelled
- Supporter Created
Read our full Knowledge Base article on Supporter Notifications here: https://www.reachapp.co/reach-knowledge-base/communications-settings/supporter-notifications/.
Thanks for your feedback!
- the REACH team
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Create an event management module.
REACH should get into Event management software. Virtually all non-profits hold fundraisers for which guest check-in and silent auctions are usually critical components of managing guests. We have to go to external vendors for this capability, making integration of guest email capture very difficult. A module that handles this and integrates into REACH and our website would be great to have.
2 votesREACH includes basic event management, with registration and ticket purchase options.
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Variants Priced Seperately
Enable variants of a single product in the store to be priced separately. For example, a 16oz mug vs a 12 oz mug of the same design could be one item in the store but have different costs in the variant drop down.
1 voteThis has been completed with our latest Products update. Please refer here for more information: https://www.reachapp.co/reach-knowledge-base/products/
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Extra Line for Payment Information
Always provide an extra line for the Payment Type. Currently
Online/nothing; Check/Check Number; Cash/nothing; Manual Card/nothing.
For a custom payment type allow definition of the custom type and the second line for additional payment information/detail.
Example: Payment Type/Other Payment Info3 votesSearchable Reference Number field for donations – Added October
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Export Contribution Statements Group Filter Option
It would be a good idea to have the function to choose a group when exporting the year-end Contribution Statements, would it also be possible to choose only those supporters with donation transactions in the chosen year.
14 votesREACH now offers the ability to create and send Contribution Statements by Donation Payment Type, Groups, and Countries.
When creating a Contribution Statement Export you can now chose to Include a Group – or Multiple Groups And/Or Exclude Groups.
You can also include or exclude by Country.
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